I’m thinking about working on this design… honest
Sometimes when a company shows you that just maybe they know what the heck they are doing, you just have to say ‘wow.’
When we got our cable modem oh so many years ago (three actually) I figured that the crappy customer service we got from Cablevision would extend to their Internet service and for the most part I was right. If you weren’t using Windows they couldn’t help you worth a damn and the folks answering the phone didn’t know a mail server from a hole in the ground.
About a year ago I noticed a subtle shift. Not that we have to call that often but when we did it seemed suddenly that the folks on the other end knew what we were talking about and could actually answer questions this morning.
So the other day when our Internet connection seemed to slow down I ran a butload of tests on the network, basically pinging machines and seeing what I could see through the Finder. The only thing I could identify as being problematic was the router, a three year old Linksys BRF11 Cable/DSL router. Since yesterday I can’t access it through the Web interface (you know the drill, go to 192.168.1.1…).
A quick call to Mark of Optonline / Cablevision techical support and he was running tests on our modem and pinging our router.
“I can see your firewall, which is good,” said the sage Mark, “but maybe you should reset it again. Linksys routers can sometimes go screwy.”
Spoken like a pro!
So I’m rebooting the router. Again. We’ll see if it works.
Then again, if you are reading this…..
Hm. Got me own cable woes, but I’m new to the game, high speed cable at home, that is. It’s dog-slow and I’m trying to figure out why. The curious thing is that it isn’t always that way and this may be a bias coming through, since I haven’t tried to be empirical about it or anything, but I seem to notice the lag on Windows more than Linux. I still notice it on Linux, just not as much.
Tweaking to be done!
Since we’ve had our Linksys router it’s always been the culprit of our cable/dsl woes. There are times when it just decides to not work, lol, and we’ll call the internet company and they’ll say nope, we’re pinging you just peachy. Now…we just reconfigure the router first before even attempting to troubleshoot another way.