Dear Timbuk2 Warranty Department,
I tried, I really did. Two weeks ago I filled out the form on your web site (the one below the statement that says ‘We stand by our products’).
Since then I emailed twice to follow up.
I even called, during regular business hours but after a few minutes of voicemail hell I gave up.
Here’s the original problem – there’s some stitching coming loose around the handle of my Commute Bag. The one I carry around my PowerBook in. So as you could imagine, I’m not pleased that the $109 bag that I bought only a year ago to carry around my PowerBook and what nots is coming apart.
Here’s the bigger problem. I really liked the bag. I loved the way my PowerBook slid right into the sleeve, the way all my gadgets and cables and even a couple of magazines, a book or two and a moleskine all fit nice and snug. I even accosted someone at a conference who was also toting their laptop around in a Timbuk2 to compare notes.
That’s all over now. You’ve ignored me after claiming you stand by your products. Not a very nice way to treat a customer especially after all the nice claims on your web site (no, I’m not giving you any link lube) about how well built your bags are.
I’m in the market for a new bag for my PowerBook and if anyone wants a recommendation on a certain laptop bag to avoid like the plague, you know where to find me.
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