http://www.parmet.net/pr/2005/03/17/no-more-love-for-timbuk2/ Public Relations, Social Media and Ephemera Since 2005 Mon, 15 Mar 2010 09:02:03 -0700 http://wordpress.org/?v=2.9.2 hourly 1 http://www.parmet.net/pr/2005/03/17/no-more-love-for-timbuk2/comment-page-1/#comment-377412 american west purses Wed, 02 Dec 2009 23:20:12 +0000 /?p=30#comment-377412 who is timbukto? spice girls mentioned this in one of their songs but don't know who the "guy" is... :D who is timbukto? spice girls mentioned this in one of their songs but don't know who the “guy” is…

]]> http://www.parmet.net/pr/2005/03/17/no-more-love-for-timbuk2/comment-page-1/#comment-38 Barry S Mon, 04 Apr 2005 01:07:50 +0000 /?p=30#comment-38 Hey, I just had a similar problem with stitching coming undone in my Detour bag. Man, the design of that bag is great, but I think the quality control in their Chinese factory need a little work. Anyhoo, I also filled out the webform, printed out a copy *and* mailed it in with my bag. After about 2 1/2 weeks, I got an email with a $100 credit towards a new bag. Incidentally, they're coming out with a Detour 2.0 with improved stitching and I also think they're going to be coming out with a Commute 2.0. I'm wondering if you actually returned your defective bag to Timbuk2. If not, then perhaps you misread the instructions--because I think the webform is the equivalent of an RMA--it serves no purpose unless you return the merchandise. Also, I find that they do answer emails, but there can be a 2-day lag if they're busy. Good luck and I recommend you do the same as me--return the bag and wait for the improved version release to use your credit. I'm a bag junkie, and I haven't found any designs nearly as good as the Timbuk2 commuter bags. Cheers. Hey, I just had a similar problem with stitching coming undone in my Detour bag. Man, the design of that bag is great, but I think the quality control in their Chinese factory need a little work. Anyhoo, I also filled out the webform, printed out a copy *and* mailed it in with my bag. After about 2 1/2 weeks, I got an email with a $100 credit towards a new bag. Incidentally, they’re coming out with a Detour 2.0 with improved stitching and I also think they’re going to be coming out with a Commute 2.0. I’m wondering if you actually returned your defective bag to Timbuk2. If not, then perhaps you misread the instructions–because I think the webform is the equivalent of an RMA–it serves no purpose unless you return the merchandise. Also, I find that they do answer emails, but there can be a 2-day lag if they’re busy. Good luck and I recommend you do the same as me–return the bag and wait for the improved version release to use your credit. I’m a bag junkie, and I haven’t found any designs nearly as good as the Timbuk2 commuter bags. Cheers.

]]> http://www.parmet.net/pr/2005/03/17/no-more-love-for-timbuk2/comment-page-1/#comment-27 Vy Blog Thu, 17 Mar 2005 17:15:31 +0000 /?p=30#comment-27 <strong>Customers with clue, companies without clue</strong> I harp a lot about how stupid companies are with their customer service models. Customers with clue, companies without clue
I harp a lot about how stupid companies are with their customer service models.

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