Nickeled and dimed

Published on 2/18/2006 in Clue-less. Comments

homepagenight.jpg

This is where Sue and I are going next weekend to celebrate her very special birthday.

Our room costs a small fortune. So much so that the staff thought it necessary to send me a .pdf with a complete list of services… and their costs.

So, if in addition to the room I want a plate of cookies … that’s another $35. And you can forget about having a bottle of wine and dozen roses waiting for you. Since we’ve already decided to put the kids through college, that’s out of the question.

Now I fully expect we’ll have a wonderful time. For one thing, I’ll be with the woman I love, mother of my children, etc. etc. (geeze, what a romantic guy). For another, any excuse for a drive through the Berkshires in Winter is fine by me. And of course, a drive through the Berkshires in Winter with the woman I love, mother of my children, etc. etc…. well that’s heaven.

But.

I find it to be poor marketing, not to mention poor taste, to tell someone who’s already spending an arm and a leg on a room that a plate of Mrs. Fields isn’t going to be on the house.

Update: Sue reminded me that bubble bath will cost us $12.50. We’ll be bringing some Mr. Bubble with us.

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  • Happy BDay Mrs. Marketing Begins at Home.

    And, because you brought up Mr. Bubble ... makes getting clean almost as fun as getting dirty!! (Okay, commercial flashbacks).
  • Monica - bingo.. bad taste in one's mouth is the worst kind of word of mouth marketing (there's a pun there somewhere).

    So it doesn't help if the place your going to puts that bad taste in your mouth before you even get there.

    Speaking of - the adventure is next week. There will be a full report I'm sure.
  • First of all, it sounds like you will have a wonderful weekend. If it's any consolation, the hotel looks phenomenal.

    With regards to your comment, however, I couldn't agree more. I (and my friends) are at the epitome of poorness as we are preparing to graduate college. Not only do we not have any money, but the thought that we are soon to be on our own is the most frightening thing in the world, and makes me want to save any remaining money I have!

    I have run into this situation numerous times. Whether it be that you go to a nice dinner and pay $30 for a steak the size of a half-dollar and then have to pay another $10 for some vegetables to go with it, or you stay at a nice hotel and they force you to pay $20 for parking along with the hotel room...bad marketing happens all the time. And as a public relations student, situations like the ones listed above create bad PR for the business.

    As I am sure you know...word of mouth marketing and public relations can account for a large part of whether a business, restaurant, hotel, etc. is successful or not. In your situation, when hotels promote bad marketing and make the guest feel as if they are just being used and taken advantage of, that negative service will travel by word of mouth quickly.

    Anyways, having that said...I hope you and your wife have a great time. Please post and let us know how it went!
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