Josh Hallet had an interesting run-in with the Powers behind the “Visit Florida” blog.
Said Josh:
One of the concerns I had was how the site would handle negative comments (if they received any). Back in November I e-mailed some questions (you can read my original e-mail at the bottom of this post) to Vanessa Welter, Director Public Relations. I never received a response and followed-up with her this morning. Below is her response:
With all due respect, we address these issues and matters with our industry board and committees and the very trusted vendors we work with whom have been vetted by our industry. Our evolving web site development is in very capable and educated hands and is guided by our industry’s philosophy at the current time. If you did not see negative comments on the site, it is because we either did not get any, or they are not being posted. The reasons why should be obvious.
Wow. Talk about brush-off.
So not one to be blown off, Josh blogged about it. And in the comments section, who should speak up but Ms. Welter’s boss, Dale Brill of Visit Florida.
There’s a great example here of paying attention to what’s being said about you in the blogosphere and responding when necessary.
