Look Who’s Talking

Benet Wilson is talking about blogs in the airline industry. She’s pointed out that American Airlines has a blog - but hasn’t updated it since April.

Ironically the last entry is titled “Let’s keep talking.”

Yes, let’s talk.

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[...] My pal David Parmet pointed to American’s blog, “AA Conversation,” and noted that its most recent entry was posted on April 28, and, irony of ironies, that the post’s title is “Let’s Keep Talking . . .” The sad thing is, much of what the AA blogger says there is on point: [...]

Priceless, David — thanks for posting.

I wonder how many blog entries on this topic (like this one, or the one I just wrote in reply) it will take before American takes some kind of action. I’m putting the over/under line at “Way too many.”

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